What is it
Review Analyzer is an AI data analytics tool based on generative artificial intelligence that automatically analyzes large volumes of unstructured text reviews. It collects data from heterogeneous sources such as Trustpilot, Google Play, App Store, social media, and forums, transforming them into strategic and comparable insights.
The system can extract recurring themes, detect sentiment associated with each topic, and provide concise, up-to-date metrics aligned with leading data analytics frameworks. It is ideal for monitoring brand reputation, identifying perceived strengths and weaknesses, and benchmarking against competitors qualitatively.
Thanks to automatic summarization and semantic clustering capabilities, Review Analyzer actively supports data analytics projects and continuous improvement of the customer experience.
To get started
It is sufficient to provide:
- A file containing collected reviews (or access to the review platform’s API)
- Any associated tags or metadata (product, channel, language, etc.)
- A list of competitors (if market comparison is desired)
The system is configured to adapt to the industry and the structure of the company’s reviews.
Benefits and Key Features
Transforms free text into analyzable data: sentiment, topics, and trends over time.
Enables comparison of brand perception with competitors.
Provides insights for marketing, product, customer experience, and PR.
Adapts to any source: from short reviews to long, detailed comments.
Supports analysis by language, geographic area, channel, or product line.
Output
Review Analyzer enables you to:
- Automatically extract key themes and recurring terms from reviews
- Analyze sentiment by topic and track its evolution over time
- Compare feedback across channels, products, and competing brands
- Generate structured datasets ready for dashboards in Power BI, Excel, or other tools
- Highlight priorities for action and new opportunities in communication or product development
This product is also available in an outsourcing model.
Contact us for more information on how to use D-SaaS services.
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