What is it
Customer AI Chatbot is a virtual assistant based on generative artificial intelligence, designed to manage customer interactions in a smooth, scalable, and automated manner. It can function both as an advanced interactive FAQ, replacing static content, and as an intelligent assistant capable of reading and interpreting documents uploaded by users (e.g., invoices, contracts, bills).
The solution is built on an AI design approach, where the conversational experience is crafted to deliver real value to both the end customer and the organization. Customer AI Chatbot can be integrated with web interfaces, CRM systems, and other digital touchpoints, with the possibility of escalation to a human agent when necessary
To get started
To get started, it is sufficient to provide:
- Basic documentation (FAQs, knowledge base, policies, manuals, etc.)
- Examples of recurring customer conversations
- Any documents from which the chatbot should extract information (PDF, DOCX, HTML, etc.)
Based on this content, the model is configured to ensure accurate and context-relevant responses. The model is trained using a business-context-oriented AI design approach to guarantee precise and relevant answers.
Benefits and Key Features
Significantly reduces response times and customer care workload while maintaining high interaction quality.
Leveraging generative AI, it can understand complex requests, read documents, and respond in natural language.
Designed for easy integration with business systems and scalable from simple chatbots to advanced support solutions, while preserving the option for human agent intervention.
Output
- Provide a 24/7, multichannel, and personalized customer service
- Automate responses to frequently asked questions and document requests
- Handle user-uploaded documents (e.g., providing explanations on invoices, contracts, etc.)
- Re-route automatically to a human agent for complex requests
- Track conversations and gather actionable insights to improve the service
This product is also available in an outsourcing model.
Contact us for more information on how to use D-SaaS services.
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